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Frequently Asked Questions

  • Can you call me?
    In an effort to streamline communication and keep all of the details in one place, we only work via email. We understand that this doesn't work for everyone, but it does work for most of our clients.
  • How much do balloons cost?
    It depends on what you order. While we have "standard" sizes for many of our items, most of our work is custom and designed for your event, so a comprehensive list of pricing is not possible. We are happy to help you select decor for your event and budget.
  • How much is delivery?
    We are based in Torrance, CA, and delivery, set up and strike (breakdown) fees depend on multiple factors, including but not limited to: Location of delivery Time of delivery Size of delivery Time needed to install Whether or not breakdown is needed or requested Pick up of frames and bases after the event
  • What forms of payment do you accept?
    Payment in full is required to book and confirm your event. Once you approve the quote, an online invoice will be generated that will allow you to pay securely online with a credit card.
  • How long will my balloons last?
    We use the best quality balloons and professional techniques to do everything we can to ensure the longevity of your decor. However, balloons are a temporary item, and we can make no guarantees as to the length of time they will stay inflated. Many factors influence the longevity of balloons, including weather, temperature, handling, and time. Balloons do not like heat, debris, grass, sunlight, water, and of course sharp objects. To keep your decor in the best condition, minimize handling the balloons, keep them out of direct sunlight, and avoid temperature fluctuations.
  • Do you deliver to my area?
    We are based in Torrance, CA and will deliver within a 75 mile radius. The farther the delivery, the higher the minimum and the more the delivery fee.
  • What is your cancellation policy?
    Once your event quote is approved and your invoice paid, your event is booked and confirmed. We do not offer refunds. Cancellation more than 30 days prior to your event date: Full credit towards a future order (date based on availability). Cancellation between 14-30 days prior to your event date: 50% credit towards a future order (date based on availability). Cancellation less than 14 days prior to your event date: No credit or refund.
  • Will you inflate the balloons if I purchase them myself?
    We do not inflate client-provided balloons. This allows us to ensure that we are providing professional grade products that have been stored correctly and will five you the best results.
  • Can I pick up my order instead of having it delivered?
    We are not a storefront, so pickup is not available. We only deliver.
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