Question 1

Can you call me?

Accepted Answer

In an effort to streamline communication and keep all of the details in one place, we only work via email.  We understand that this doesn't work for everyone, but it does work for most of our clients.

Question 2

How much do your balloons cost?

Accepted Answer

Our balloon pricing varies depending on your order. While we offer standard sizes, most of our designs are custom-made just for your event! Share your budget with us, and we’ll help you create stunning decor that fits perfectly within it. Let’s make your event unforgettable!

Question 3

What are your delivery fees?

Accepted Answer

Our delivery fees depend on several factors, like your location, delivery time, and the size of your order. We’re based in Torrance, CA, and small local orders start at $35, while larger ones begin at $350. Need setup or breakdown? We’ve got you covered—just let us know your event details!

Question 4

What forms of payment do you accept?

Accepted Answer

Payment in full is required to book and confirm your event.

Once you approve the quote, an online invoice will be generated that will allow you to pay securely online with a credit card.

Question 5

How long will my balloons last?

Accepted Answer

We use the best quality balloons and professional techniques to do everything we can to ensure the longevity of your decor.  However, balloons are a temporary item, and we can make no guarantees as to the length of time they will stay inflated.

Many factors influence the longevity of balloons, including weather, temperature, handling, and time.  Balloons do not like heat, debris, grass, sunlight, water, and of course sharp objects.

To keep your decor in the best condition, minimize handling the balloons, keep them out of direct sunlight, and avoid temperature fluctuations.

Question 6

Do you deliver to my area?

Accepted Answer

We are based in Torrance, CA and will deliver within a 100 mile radius.

The farther the delivery, the higher the minimum and the more the delivery fee.

Question 7

What’s your cancellation policy?

Accepted Answer

Once your quote is approved and invoice paid, your event is officially booked! Please note, we don’t offer refunds. If you cancel more than 30 days before your event, you’ll receive full credit for a future order (based on availability). Cancel between 14–30 days? You’ll get 50% credit. Unfortunately, cancellations within 14 days don’t qualify for credit or refunds.

Question 8

Can you inflate balloons I bring in?

Accepted Answer

Sorry, we don’t inflate balloons you bring in. This way, we can guarantee top-quality products that look amazing and last longer for your event!

Question 9

Can I pick up my balloon order?

Accepted Answer

We’re a delivery-only service, so pickups aren’t available. Don’t worry—we’ll bring the balloons right to your door!

DELIVERING BALLOONS THROUGHOUT LOS ANGELES COUNTY AND BEYOND

Frequently Asked Questions